Shipping policy

At Zivelle, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how your order is processed, shipped, and delivered.

📦 Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).
Once your order has been processed, you will receive a shipping confirmation email with your shipping details.

Please note that processing times may be extended during holidays, promotional events, or periods of high order volume.

🚚 Estimated Delivery Times

Estimated delivery times are:

United States: 5–10 business days
International: 7–15 business days

Delivery times are estimates and may vary due to shipping carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

💰 Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination and selected shipping method.
Zivelle may occasionally offer free shipping promotions on qualifying orders.

🌍 International Shipping

We proudly ship to many countries worldwide.

Please note:

Customers are responsible for any customs duties, import taxes, or additional fees required by their country's customs authorities.
Zivelle is not responsible for delays caused by customs inspections or clearance procedures.

📍 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours after shipment for tracking updates to become available.

⚠️ Incorrect Shipping Information

Please verify your shipping address before completing your purchase.

Zivelle is not responsible for orders delivered to incorrect or incomplete addresses provided during checkout.

If you notice an error in your shipping information, please contact us immediately before your order is shipped.

📦 Lost or Delayed Shipments

If your package appears lost or experiences a significant delay, please contact our customer support team. We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.

📞 Contact Us

If you have any questions regarding shipping or your order, please contact us:

📧 Email: support@zivelle.com
📞 Phone: 784-693-5026
📍 Address: 583 Central St, Lowell, Massachusetts 01852, United States