Privacy policy
At Zivelle, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.
📥 Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed securely through third-party payment providers)
- Device information, IP address, browser type, and cookies
- Order history and customer service communications
🛠 How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Prevent fraud and maintain website security
- Send promotional emails and special offers if you have chosen to receive them
🔐 Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with trusted third-party service providers that help us operate our business, including:
- Payment processors
- Shipping and logistics providers
- Website hosting and e-commerce platform providers
- Legal or government authorities when required by applicable law
These providers are permitted to use your information only to perform services on our behalf.
🍪 Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality and performance
- Remember your preferences
- Analyze website traffic
- Enhance your shopping experience
You can manage or disable cookies through your browser settings, although some website features may not function properly.
🔒 Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to safeguard your information, no method of electronic transmission or storage is completely secure.
👤 Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Request a copy of your personal information
To exercise these rights, please contact us using the information below.
📝 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes become effective immediately upon posting the updated policy on this page.
📞 Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
📧 Email: support@zivelle.com
📞 Phone: 784-693-5026
📍 Address: 583 Central St, Lowell, Massachusetts 01852, United States
