Refund policy

At Zivelle, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging with all accessories and tags (if applicable).
Include proof of purchase, such as your order confirmation or receipt.

Before returning any item, please contact us at support@zivelle.com for return instructions.

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was received.
Original shipping charges are non-refundable unless otherwise required by applicable law.

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Final sale or clearance items
Products that have been used, damaged after delivery, or returned without their original packaging

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

We will review your request promptly and arrange a replacement or refund where appropriate.

If you have any questions regarding our Return & Refund Policy, please contact us:

📧 Email: support@zivelle.com
📞 Phone: 784-693-5026
📍 Address: 583 Central St, Lowell, Massachusetts 01852, United States